Customer Assistant - Café - Carlisle

Marks & Spencer Plc; Carlisle; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc Café in-store is seeking a Cafe Customer Assistant to join our team. This hands-on role requires staying calm under pressure, delivering warm, five-star service, and acting as a brand ambassador by guiding customers to great food and drink options.

You’ll be a digital tool user to take and fulfil orders quickly, keep queues moving, and ensure smooth café operation during peak periods. It’s intense but incredibly rewarding for the right person.

Qualifications

• Being digitally confident is essential.
• Efficiency and effectiveness are key aspects of your role; you’ll maintain impeccable food safety standards while juggling orders and queues.
• Teamwork matters; you’ll support colleagues and contribute to a high-performance culture that meets customer needs.
• Flexibility is vital; you’ll adapt quickly, working where needed with pace.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Skills

Digital confidence

Teamwork

Flexibility

Food safety

Job description

Cafe Customer Assistant

Work Pattern

Week1

Monday 11:00-15:00
Tuesday 11:00-15:00
Friday 11:00-15:00
Saturday 11:00-15:00

Week2

Sunday 11:00-15:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.