Customer Assistant - Cafe

Marks and Spencer plc (UK); Gloucester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer plc in Gloucester is seeking a hands-on café team member to deliver great food and drink with speed and warmth. You will act as a brand ambassador, keeping the café running smoothly even at busy times.

Key focus areas include using digital tools to take orders, upholding food safety standards, and delivering five-star service through teamwork and adaptability.

Qualifications

• Experience in fast-paced customer service.
• Ability to handle queues and stay calm.
• Strong hygiene and safety awareness.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Deliver five-star service while maintaining food safety standards.
• Work smoothly under pressure during peak periods.
• Support colleagues to maintain a high-performance café culture.
• Adapt to changing needs and locations within store as required.

Skills

Customer service

Digital literacy

Communication

Time management

Teamwork

Job description

Week 1 Monday 11:00-18:00 Tuesday 11:00-18:00 Wednesday 11:00-18:00 Saturday 10:00-18:00 Week 2 Sunday 09:30-17:30 Monday 11:00-18:00 Wednesday 10:00-18:00 Friday10:00-18:00 Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.