Customer Assistant - Café -Talbot Green

Marks and Spencer; Llantrisant; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Cafe is recruiting for a Cafe Customer Assistant to join the M&S Café—the heart of our store where customers come to recharge. This hands-on, high-pressure role suits those who can maintain pace, stay calm under pressure, and deliver warm, five-star service.

You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Qualifications

• Ability to work in a fast-paced café environment.
• Digital confidence to use ordering tools.
• Commitment to food safety and quality.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards.
• Provide five-star service under pressure.
• Advise customers on food and drinks.
• Support smooth café operations during peak periods.
• Work as part of a high-performing team.

Job description

Summary

Cafe Customer Assistant

All the details

Working Pattern

Week 1

Sunday 11:00 - 15:00
Wednesday 14:00 - 18:00
Friday 14:00 - 18:00

Week 2

Sunday 11:00 - 15:00
Wednesday 14:00 - 18:00
Friday 15:00 - 19:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding.