Customer Assistant - Café - London Colney

Marks & Spencer Plc; London Colney; On-site; GBP 17,000 - 21,000; Part time

Job summary

Marks & Spencer Plc in London Colney is seeking a part-time Café Associate to deliver warm, five-star service in a fast-paced environment. You will handle orders using digital tools, ensuring quick and accurate service to customers while upholding food safety standards.

The role emphasizes working with pace, supporting colleagues, and adapting to cover shifts during peak times, including the Christmas period as required.

Qualifications

• Digital confidence to use order-taking tools.
• Maintaining food safety standards while handling orders and queues.
• Providing five-star service with speed and accuracy.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Skills

Digital literacy

Food safety

Customer service

Teamwork

Adaptability

Job description

Working Pattern

Monday 12:00 - 18:30
Thursday 12:00 - 18:30
Saturday 12:00 - 18:30

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.