Customer Assistant - Cafe -Truro Lemon Quay

Marks and Spencer; Truro; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in-store café roles welcome applicants to join the team. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You’ll be digitally confident to use our tools to take and fulfil orders fast, stay calm under pressure, and deliver five-star service with teamwork and flexibility across shifts.

Qualifications

• Digital literacy is essential to take and fulfil orders quickly.
• Experience in fast-paced customer service.
• Ability to maintain five-star service under pressure.

Responsibilities

• Represent the M&S Café as a brand ambassador.
• Make recommendations on food and drinks.
• Ensure café runs smoothly during peak times.
• Use digital tools to take and fulfil orders promptly.
• Maintain food safety standards and cleanliness.
• Support colleagues and contribute to a high-performance team.
• Be flexible to work where needed with pace.

Skills

Digital literacy

Customer service

Teamwork

Fast learner

Tools

POS system

Job description

All the details

Work Pattern

Sunday 13.00-17.00
Monday 14.00-18.00
Thursday 14.00-18.00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.