Customer Assistant - Cafe -Truro Lemon Quay

MARKS&SPENCER; Truro; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is seeking a cafe assistant for the in-store M&S Café in Truro. You will deliver warm, five-star service in a fast-paced environment, take orders digitally, and help keep the cafe running smoothly.

The role requires you to stay calm under pressure, work well in a team, and adapt quickly to pace during busy periods while upholding impeccable food safety standards.

Qualifications

• Experience in hospitality or cafe environment.
• Comfort with digital ordering systems.
• Commitment to high‑quality service.

Responsibilities

• Greet customers and take orders quickly and accurately.
• Prepare and serve food and drinks to high standards.
• Handle orders and queues efficiently to keep customers moving.
• Maintain clean and safe workspace and equipment.
• Support team during busy periods to deliver five‑star service.

Skills

Customer service

Digital literacy

Food safety

Teamwork

Stamina under pressure

Job description

Work Pattern

Sunday 13.00-17.00

Monday 14.00-18.00

Thursday 14.00-18.00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You'll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.