Customer Assistant - Café - Hayle West Cornwall

Marks and Spencer; Hayle; On-site; GBP 24,000 - 28,000; Full time

Job summary

Marks and Spencer is seeking a hands-on Café team member to join the store’s in-house M&S Café. This fast-paced role requires a calm, five-star service approach, with you acting as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use digital tools to take and fulfil orders quickly, maintaining high food-safety standards and supporting teammates to deliver top-quality service during peak times.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and five-star service.
• Brand ambassador who makes great food and drink recommendations.
• Digitally confident and able to use ordering tools quickly.
• Focus on efficiency, impeccable food safety standards, and keeping queues moving.
• Teamwork is essential; support colleagues and adapt with pace.
• Flexibility to work where needed in the café with high intensity.

Responsibilities

• Join our team in the M&S Café—the heart of our store and a place customers recharge.
• Take and fulfil orders fast using our digital tools to keep customers moving.
• Provide five-star service by ensuring the café operates smoothly during busy periods.
• Maintain food safety standards while juggling orders and queues.

Job description

All the details

Working Pattern

Week 1

Sunday 08:00 - 17:00
Monday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

Week 2

Monday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30
Saturday 08:30 - 17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding.