Customer Assistant - Cafe - Preston

Marks and Spencer; Preston; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer's Café in Preston is seeking a hands-on Customer Service Assistant to join our busy team. You will deliver warm, five-star service, prepare food and drinks, and help manage orders quickly during peak times.

You’ll be fluent with digital tools to take and fulfil orders, keep up with food safety standards, and support colleagues to maintain a high-performance culture.

Qualifications

• Experience in fast-paced cafe/service environment.
• Ability to deliver warm, five-star customer service.
• Comfort with using digital tools to process orders.

Responsibilities

• Serve customers at the M&S Café and process orders quickly.
• Make food and drink recommendations to customers.
• Maintain high food safety standards during busy periods.
• Work with pace and stay calm under pressure.
• Support colleagues to keep the café running smoothly.

Skills

Customer service

Calm under pressure

Communication

Team player

Tools

POS system

Job description

All the details

Work Pattern

Sunday: 10:30 - 14:30
Thursday: 10:30 - 14:30
Friday: 10:30 - 14:30
Saturday: 10:30 - 14:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?