Customer Assistant - Cafe -Truro Lemon Quay

Marks & Spencer Plc; Truro; On-site; GBP 16,000 - 20,000; Part time

Job summary

Marks & Spencer Plc (M&S Café) in Truro is seeking a hands-on cafe assistant for weekend and weekday shifts. The role demands speed, calm under pressure, and delivering warm, five-star service to customers while managing busy queues.

You will use digital tools to take and fulfil orders quickly, uphold strict food safety standards, and help keep the cafe running smoothly during peak times.

Qualifications

• Digital literacy to use order-taking tools.
• Ability to work in a fast-paced cafe environment.
• Commitment to high hygiene and food safety standards.
• Friendly, five-star service mindset.

Responsibilities

• Take and fulfil customer orders quickly using our order tools.
• Maintain food safety standards and cleanliness during busy periods.
• Recommend food and drink items to customers to boost satisfaction.
• Work with pace to ensure smooth cafe operation during peak times.
• Support colleagues and contribute to a high-performance team culture.

Skills

Customer service

Digital literacy

Teamwork

Calm under pressure

Food safety

Tools

POS systems

Queue management tools

Job description

Work Pattern

Sunday 13.00-17.00
Monday 14.00-18.00
Thursday 14.00-18.00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.