Customer Assistant - Café - Hayle West Cornwall

Marks & Spencer; Hayle; On-site; GBP 19,000 - 23,000; Full time

Job summary

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be digitally confident, using our tools to take and fulfil orders quickly, while maintaining food safety standards and managing orders and queues in a fast-paced environment.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs.

Job description

Working Pattern

Week 1

Sunday    08:00 - 17:00
Monday   08:30 - 17:30
Thursday  08:30 - 17:30
Friday    08:30 - 17:30

Week 2

Monday   08:30 - 17:30
Thursday  08:30 - 17:30
Friday    08:30 - 17:30
Saturday  08:30 - 17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.