Customer Assistant - Café - Telford

Marks & Spencer Plc; Telford; On-site; GBP 9,000 - 12,000; Part time

Job summary

Marks & Spencer Plc is recruiting for a Cafe Customer Assistant to join the in-store M&S Café. You will greet customers, take orders, prepare food and drinks, and ensure fast, friendly service in a busy environment.

You’ll work as part of a small team, cover flexible shifts including weekends, and uphold strict food safety standards while delivering five-star customer experiences.

Qualifications

• Experience in a fast-paced hospitality or retail environment.
• Strong communication and customer service skills.
• Able to work flexible shifts including weekends.

Responsibilities

• Take and fulfil orders quickly using digital tools and POS system.
• Maintain high food safety and cleanliness standards while managing queues.
• Support café operations during peak periods to ensure smooth service.
• Collaborate with colleagues to deliver five-star service to every customer.

Skills

Teamwork

Customer service

Digital literacy

Tools

POS system

Job description

Cafe Customer Assistant

Work Pattern
Week 1
Sunday 11:00-15:00
Tuesday 11:00-15:00
Wednesday 11:00-15:30
Week2
Tuesday 11:00-15:00
Wednesday 11:00-15:00
Saturday 11:00-15:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.