Customer Assistant - Café - Gateshead Team Valley SF

Marks & Spencer Plc; Lamesley; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the UK is seeking a hands-on café team member to work in the heart of our store, delivering warm, five-star service while handling food and drink orders under pressure.

You will be a brand ambassador, using digital tools to take and fulfil orders quickly, while maintaining top food-safety standards and supporting colleagues during busy periods.

Qualifications

• Must be able to work in a fast-paced environment.
• Deliver warm, five-star service to customers.
• Maintain high standards of food safety and cleanliness.
• Work well in a team and support colleagues during peak times.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards and manage queues.
• Provide friendly recommendations and ensure smooth café operations.
• Support teammates to meet customer needs during busy periods.

Skills

Customer service

Fast-paced environment

Digital tools

Teamwork

Food safety

Under pressure

Tools

POS system

Job description

Work Pattern:

Sunday - 16:00-20:00
Monday - 17:00-22:00
Thursday - 18:00-22:00
Saturday -17:00-21:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?