Customer Assistant - Café - Omagh

Marks & Spencer Plc; Omagh; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant to join the in-store cafe. You will be a brand ambassador, recommending great food and drinks while ensuring the cafe runs smoothly, even during peak periods.

You’ll be digitally confident, using our tools to take and fulfil orders quickly and keep customers moving. The role emphasizes food safety, pace, and delivering five‑star service with teamwork and adaptability.

Qualifications

• Brand ambassador with ability to recommend food and drinks.
• Digital confidence to use order-taking tools.
• Maintain impeccable food safety standards while handling orders.
• Able to work under pace and during peak periods.

Responsibilities

• Take and fulfil orders quickly using the cafe tools.
• Keep the cafe operating smoothly during the busiest periods.
• Support colleagues and contribute to a high-performance culture.
• Demonstrate flexibility to work across different shifts and areas.

Job description

Cafe Customer Assistant

Work Pattern:
Week One:
Sunday: 12:30-16:30
Wednesday: 11:00-15:00
Thursday: 13:30-17:30

Week Two:
Monday: 13:30-17:30
Wednesday: 11:00-15:00
Saturday: 13:30-17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?