Customer Assistant - Café - Hemel Hempstead

Marks and Spencer; Hemel Hempstead; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Hemel Hempstead invites you to join our Café as a Customer Assistant. This role is hands-on, high-pressure, and focused on delivering warm, five-star service while guiding customers through food and drink choices.

You will be a brand ambassador, using digital tools to take and fulfil orders quickly, and you’ll help the café run smoothly even at peak times through teamwork and efficiency.

Qualifications

• Experience in delivering friendly, efficient service in a fast-paced environment.
• Able to stay composed and positive during peak times while maintaining high standards.
• Comfort with handling multiple tasks and smiling under pressure.
• Familiarity with using digital tools to take and fulfil orders quickly.

Responsibilities

• You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver five-star service and respond to busy periods with energy and professionalism.
• Support colleagues and contribute to a high-performance culture in the café.
• Adapt quickly, working where needed with pace to meet customer needs.

Skills

Customer service

Calm under pressure

Teamwork

Digital tools familiarity

Job description

Cafe Customer Assistant,

All the details

Working Pattern

• Week 1
• Monday 13:00- 17:30
• Tuesday 13:00-17:30
• Saturday 12:15-17:30
• Week2
• Sunday 11:45-17:00
• Monday 13:00-17:30
• Tuesday 13:00-17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.