Customer Assistant - Café - Gateway M40 Banbury

Marks and Spencer; Banbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Café in our store is looking for a hands-on team member to cover busy weekend shifts in the café, where customers come to recharge. It’s a high-pressure role requiring pace, calm under pressure, and a commitment to five-star service.

You’ll be the brand ambassador, using our digital tools to take and fulfil orders quickly while maintaining impeccable food safety standards and supporting colleagues to keep the cafe running smoothly.

Qualifications

• Hands-on role in a fast-paced cafe environment.
• Digital tools used to take and fulfil orders quickly.
• Maintain high food safety standards.
• Deliver warm, five-star customer service.

Responsibilities

• Take and fulfil cafe orders efficiently.
• Ensure food safety and hygiene standards.
• Provide five-star service even at peak times.
• Support team to maintain smooth cafe operations.

Skills

Digital confidence

Brand ambassador

Five-star service

Food safety

Customer service

Teamwork

Job description

All the details

Working Pattern

Every weekend
Saturdays 9:00-17:00
Sundays 10:45-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding. Are you ready for it?