Customer Assistant - Café - Stevenage Retail Park

Marks and Spencer; Stevenage; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Stevenage's café is hiring for a fast-paced, customer-focused team member. You will help customers with orders, prepare food and drinks, and ensure the café runs smoothly during busy periods.

You''ll use digital tools to take and fulfil orders quickly, maintain stringent food safety standards, and support colleagues to deliver five-star service at all times. Flexibility for shift patterns is essential.

Qualifications

• Ability to work in a fast-paced, high-pressure environment.
• Provide warm, five-star service to customers.

Responsibilities

• Make food and drink recommendations as a brand ambassador.
• Ensure cafe operates smoothly during busy periods.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adaptable to varying shifts.

Job description

All the details

Work Pattern:
Saturday: 11:00-15:00
Sunday: 11:00-15:00
Monday: 11:00-15:00
Friday: 11:00-15:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.