Customer Assistant - Cafe - Halifax

Marks and Spencer; Halifax; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Marks & Spencer is seeking a part-time Café Associate to join the M&S Café in-store in Halifax. You will be a brand ambassador, delivering warm, five-star service in a fast-paced environment, handling orders accurately, and supporting a high-performing team during peak times.

You’ll use POS tools to process orders, maintain food safety standards, and ensure customers leave satisfied. Flexibility across weekend and weekday shifts is essential, with a focus on delivering quality service under

Qualifications

• You will be digitally confident and able to use our tools to take and fulfil orders quickly.
• Maintain high food safety standards while handling orders and queues.
• Deliver five-star service and be a brand ambassador for M&S Café.

Responsibilities

• Take and fulfil orders accurately at a fast pace.
• Assist customers with menu recommendations.
• Maintain cleanliness and safety standards in the cafe area.
• Support colleagues to ensure smooth cafe operation during peak times.
• Adapt to varying shift requirements with flexibility.

Skills

Digital literacy

Customer service

Calm under pressure

Teamwork

Fast-paced environment

Tools

POS system

Job description

Saturday 14:00 AM-18:00 PM

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

All the details

Work Pattern

Sunday 14:00 AM-18:00 PM

Wednesday 14:00 AM-18:00 PM

Thursday 14:00 AM-18:00 PM

Saturday 14:00 AM-18:00 PM

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.