Customer Assistant - Café - Horsham

Marks & Spencer Plc; Horsham; On-site; GBP 11,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our in-store M&S Café. You will be responsible for taking orders, preparing food and drinks, and delivering five-star service in a fast-paced environment.

You'll need to be digitally confident to use café tools, maintain strict food safety standards, and work well with colleagues to keep service smooth during peak times. This part-time shift includes weekday and weekend hours, offering a rewarding teamwork environment.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure while delivering warm, five-star service.
• Be digitally confident to use café tools for fast ordering and fulfilment.
• Maintain impeccable food safety standards while handling orders and queues.
• Be a brand ambassador, delivering great food and drink recommendations with speed.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Prepare and serve food and drinks in a fast-paced environment.
• Maintain high standards of food safety and cleanliness at all times.
• Support colleagues and contribute to a high-performance team during busy periods.

Skills

Digital literacy

Customer service

Teamwork

Calm under pressure

Tools

POS system

Job description

Cafe Customer Assistant

Working Pattern

Wednesday 10:00 - 14:00
Thursday 10:00 - 14:00
Friday 10:00 - 14:00
Saturday 10:00 - 14:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?