Customer Assistant - Cafe - Hempstead Valley

Marks & Spencer Plc; Gillingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a café team member for the M&S Café—the heart of our store and a place where customers recharge. It’s a hands-on, high-pressure role that demands calm under pressure, delivering five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during peak times. You’ll be digitally confident, using tools to take and fulfil orders quickly and maintain food safety

Responsibilities

• Deliver five-star service in a fast-paced café environment.
• Recommend food and drink while ensuring smooth café operations.
• Be digitally confident and use tools to take and fulfil orders quickly.
• Maintain high standards of food safety and hygiene.
• Support colleagues and adapt with pace during busy periods.

Job description

Work Pattern

Sunday 1000 -1500
Wednesday 1100-1600
Thursday 0800-1300
Friday 1200-1800

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?