Customer Assistant - Café - Stane Park

Marks & Spencer Plc; Copford; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is looking for a Cafe Customer Assistant to join the M&S Café team in-store. The role is fast-paced and customer-facing, focusing on warm, five-star service and accurate order fulfilment.

You will be a brand ambassador, recommending great food and drinks while ensuring the café operates smoothly even at peak times. Being digitally confident helps you use our tools to take and fulfil orders quickly and accurately.

Responsibilities

• Take and fulfil orders quickly using café tools, while providing warm, five-star service.
• Maintain impeccable food safety standards and hygiene in the café area.
• Act as a brand ambassador, making food and drink recommendations to customers.
• Support colleagues and contribute to a high-performance, team-focused culture.
• Be flexible to work where needed with pace, even during busy periods.

Job description

Cafe Customer Assistant

Work Pattern:

Week One:

• Sunday: 08:00-17:00
• Monday: 09:00-18:00
• Thursday: 09:00-18:00
• Friday: 09:00-18:00

Week Two:

• Monday: 09:00-18:00
• Tuesday: 09:00-18:00
• Thursday: 09:00-18:00
• Saturday:09:00-18:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?