Customer Assistant - Cafe - Stane Park

Marks and Spencer; Colchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks and Spencer in Colchester is seeking a cafe team member for our M&S Café, the heart of the store, where customers recharge with warm, five‑star service. This is a hands-on, high‑pressure role requiring pace, calm under pressure and a smile.

You’ll use our digital tools to take and fulfil orders quickly, keep queues moving and ensure food safety standards are met. You’ll work as part of a high‑performing team with flexibility to cover shifts as needed.

Qualifications

• Must be digitally confident and able to use order tools.
• Efficient and courteous service under high pace.
• Flexible shift pattern and willing to adapt to store needs.

Responsibilities

• Use digital tools to take and fulfil orders quickly and accurately.
• Maintain clean, safe food handling standards and queues.
• Deliver five‑star service with a positive, calm customer approach under pressure.
• Support teammates and contribute to a high‑performance culture in a busy café environment.
• Be flexible to cover shifts and move between tasks as needed.

Skills

Digital confidence

Fast service under pressure

Customer service

Teamwork

Flexibility

Job description

Saturday 08:00 AM -14:15 PM Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

All the details

Work Pattern

Week 1

Monday 09:00 AM -15:15 PM
Tuesday 09:00 AM -15:15 PM
Saturday 11:45 AM -18:00 PM

Week 2

Monday 11:45 AM -18:00 PM
Wednesday 09:00 AM -15:15 PM
Saturday 08:00 AM -14:15 PM

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.