Customer Assistant - Cafe - Stane Park

MARKS&SPENCER; Colchester; On-site; GBP 12,000 - 15,000; Full time

Job summary

MARKS&SPENCER in Colchester is seeking an energetic café assistant for weekend shifts. You’ll greet customers, prepare food and drinks, and help run the café smoothly during busy periods.

This role requires digital confidence to use order-taking tools, a calm approach under pressure, and a commitment to five-star service and food safety. Teamwork and flexibility are essential in a fast-paced environment.

If you thrive on pace and delivering consistently great service, join the M&S Café team.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and five-star service.
• Digital confidence to use order-taking tools and fulfill orders quickly.
• Maintain impeccable food safety standards in a fast-paced café environment.
• Support colleagues and contribute to a high-performance team culture.
• Flexible and adaptable to pace and store needs during busy periods.

Responsibilities

• Join the M&S Café team and make great food and drink recommendations.
• Ensure the café operates smoothly, even during the busiest periods.
• Be a brand ambassador delivering warm, five-star service.
• Use tools to take and fulfil orders quickly to keep customers moving.

Skills

Customer service

Brand ambassador

Fast-paced work

Teamwork

Tools

POS system

Job description

Work Pattern

Saturday 10:00 AM -16:15 PM

Sunday 10:00 AM -16:15 PM

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Its intense but, for the right person, incredibly rewarding. Are you ready for it?