Customer Assistant - Cafe

Marks and Spencer plc (UK); Halifax; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer plc in the United Kingdom is seeking a Café team member for the M&S Café. This hands-on role involves taking and fulfilling food and drink orders with speed while delivering warm, five‑star service in a fast-paced environment.

You will be digitally confident, using our tools to process orders quickly, maintain food safety standards, and support colleagues to keep the café running smoothly during peak periods.

Qualifications

• Be digitally confident and use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders and queues.
• Provide five-star service and quick, accurate responses under pressure.
• Support colleagues and contribute to a high-performance team in busy periods.

Responsibilities

• Take and fulfil orders quickly using our tools.
• Maintain food safety standards during service.
• Deliver warm, five-star service even during peak times.
• Assist in keeping the café operations smooth and efficient.
• Be flexible to work where needed with pace.

Skills

Digital confidence

Customer service

Teamwork

Flexibility

Tools

POS systems

Job description

Work Pattern Sunday 14:00 AM-18:00 PM Wednesday 14:00 AM-18:00 PM Thursday 14:00 AM-18:00 PM Saturday 14:00 AM-18:00 PM Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.