Customer Assistant - Café - Sheffield

Marks & Spencer Plc; Sheffield; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Sheffield is seeking a Cafe Customer Assistant to join our M&S Café team. This is a hands‑on, high‑pressure role where you’ll deliver warm, five‑star service, recommend great food and drinks, and help keep the cafe operating smoothly during busy periods.

You’ll be a brand ambassador with digital confidence to take and fulfil orders quickly, while maintaining impeccable food safety standards. Teamwork and flexibility are essential in this fast-paced environment.

Qualifications

• Experience in a fast-paced cafe environment.
• Ability to stay calm under pressure while delivering five-star service.
• Digital skills to use order-taking tools and tech.

Responsibilities

• Make food and drink recommendations to customers.
• Take and fulfil orders quickly using cafe tools.
• Keep the cafe running smoothly during busy periods.
• Ensure food safety standards are met.

Job description

Cafe Customer Assistant

Work Pattern:

Week 1
Monday: 10:30 - 15:30
Friday: 09:30 - 14:00
Saturday: 11:00 - 15:00

Week 2
Wednesday: 11:00 - 15:00
Friday: 12:15 - 17:30
Saturday: 10:30 - 14:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?