Customer Assistant - Cafe - Scarborough

Marks & Spencer Plc; Scarborough; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Scarborough is hiring a Cafe Customer Assistant to join the M&S Café team. This hands-on, fast-paced role requires delivering warm, five-star service while managing orders and keeping the café running smoothly during busy periods.

You’ll be a brand ambassador who uses our digital tools to take and fulfil orders quickly, maintains food safety standards, supports colleagues, and stays flexible to cover shifts as needed.

Qualifications

Responsibilities

• Deliver warm, five-star service while handling orders and maintaining café operations.
• Use digital tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards during busy periods.
• Support colleagues and adapt to pace and busy periods.

Job description

Cafe Customer Assistant

Work Pattern

Saturday 10:30 - 17:30
Sunday 10:00 - 16:00

Join our team in the M&S Café the heart of our store and a place where customers come to recharge.

This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?