Customer Assistant - Cafe - Sheffield

Marks & Spencer Plc; Sheffield; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant to join the M&S Café team in-store. This hands-on, fast-paced role focuses on delivering warm, five-star service while managing order flow and food safety standards.

You’ll be a brand ambassador, using our digital tools to take and fulfil orders quickly, work flexibly with the team, and stay calm under pressure during peak times. If you thrive in a busy environment and love great hospitality, this role could be for you.

Qualifications

• Provide warm, five-star service in a busy cafe environment.
• Take and fulfil orders quickly using cafe tools.
• Maintain impeccable food safety standards at all times.
• Be flexible and adapt to pace during peak periods.

Responsibilities

• Take and fulfil orders efficiently.
• Recommend food and drinks to customers.
• Keep cafe operations smooth during busy periods.
• Maintain high standards of food safety and cleanliness.
• Support colleagues to deliver fast, friendly service.

Skills

Customer service

Brand ambassador

Digital literacy

Calm under pressure

Tools

POS systems

Job description

Cafe Customer Assistant

Week One
Friday 09:30-18:15
Saturday 13:30-17:30

Week Two
Thursday 09:30-18:15
Saturday 11:00-15:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?