Customer Assistant - Cafe - Stratford Upon Avon

Marks & Spencer Plc; Stratford-upon-Avon; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Stratford-upon-Avon is seeking a cafe team member to deliver warm, five-star service. You’ll make food and drink recommendations, take and fulfil orders quickly, and keep the café running smoothly even during peak periods.

You’ll be a brand ambassador, using store tools confidently, upholding strict food safety standards, and working with the team to meet customer needs in a fast-paced environment.

Qualifications

• Must be digitally confident and able to use store tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling queues and orders.
• Deliver warm, five-star service and act as a brand ambassador for M&S Café.
• Work well in a high-pressure, fast-paced team environment.

Responsibilities

• Make food and drink recommendations as a brand ambassador for M&S Café.
• Ensure the café operates smoothly, even during peak periods.
• Take and fulfil orders quickly using store tools to keep customers moving.
• Work with colleagues to deliver five-star service and meet customer needs.

Skills

Digital confidence

Order fulfilment speed

Customer service under pressure

Food safety standards

Teamwork

Flexibility

Tools

POS system

Job description

All the details

Sunday 11:00-15:00

Monday 11:00-15:00

Thursday 12:00-16:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.