Customer Assistant - Cafe - Gloucester Eastgate

Marks & Spencer Plc; Gloucester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Join our M&S Café team and be at the heart of our store, delivering warm, five-star service in a fast-paced environment. This hands-on role requires calm under pressure, strong teamwork, and a passion for great food and drink.

You’ll be brand ambassador, recommending food and drinks while ensuring smooth café operations during peak times. Digital confidence helps you take and fulfil orders quickly with a focus on safety and customer satisfaction.

Qualifications

• Be a brand ambassador with strong customer service focus.
• Able to use digital tools to take and fulfil orders quickly.
• Maintain high food safety standards while managing orders.
• Work well in a team and adapt to pace during busy periods.

Responsibilities

• Make great food and drink recommendations to customers.
• Ensure the café operates smoothly, especially during busy periods.
• Take and fulfil orders quickly using digital tools.
• Deliver five-star service under pressure.
• Support colleagues and contribute to a high-performance culture.

Skills

Digital literacy

Customer service

Food safety

Teamwork

Adaptability

Tools

POS/digital tools

Job description

All the details

Week 1
Monday 11:00-18:00
Tuesday 11:00-18:00
Wednesday 11:00-18:00
Saturday 10:00-18:00
Week 2
Sunday 09:30-17:30
Monday 11:00-18:00
Wednesday 10:00-18:00
Friday 10:00-18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?