Customer Assistant - Cafe - Preston

MARKS&SPENCER; Preston; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in our store is seeking an energetic M&S Café team member to join the heart of our store. You will deliver warm, five-star service, recommend food and drinks, and help the café run smoothly during the busiest periods.

You’ll be digitally confident to take and fulfil orders quickly, while upholding excellent food safety standards and working as part of a high-performing team. Flexible shifts with weekend coverage may apply.

Qualifications

• Hands-on, high-pressure service environment.

Responsibilities

• Be a brand ambassador, recommending food and drinks while keeping the café running smoothly during peak periods.
• Maintain impeccable food safety standards while juggling orders and queues.
• Be digitally confident using tools to take and fulfil orders quickly to keep customers moving and satisfied.
• Work with the team to deliver five-star service and exceptional customer experiences.
• Support colleagues and contribute to a high-performance culture, even when busy.

Job description

Work Pattern

Sunday: 10:30 - 14:30

Thursday: 10:30 - 14:30

Friday: 10:30 - 14:30

Saturday: 10:30 - 14:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?