Customer Assistant - Café - Kendal

Marks & Spencer Plc; Kendal; On-site; GBP 12,000 - 15,000; Part time

Job summary

Join our M&S Café team in Kendal for a hands-on, high-pressure role delivering warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential as you’ll use tools to take and fulfil orders quickly, maintain impeccable food safety standards, and support a high‑performance team in a fast-paced environment. Flexibility and teamwork are key to success.

Qualifications

• Ability to use our tools to take and fulfil orders quickly.

Responsibilities

• Take and fulfil orders efficiently to keep customers moving.
• Maintain high food safety standards while handling orders and queues.
• Provide five-star service and recommendations for food and drink.
• Support colleagues and contribute to a high-performance team culture.
• Be flexible and ready to work in different areas as needed.

Skills

Digital confidence

Customer service

Stress management

Teamwork

Fast-paced service

Brand ambassador

Job description

Working Pattern

Monday 1100-1500
Tuesday 1100-1500
Friday 1100-1500
Saturday 1100-1500

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll have fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.