Customer Assistant - Cafe

Marks and Spencer plc (UK); Ellesmere Port; On-site; GBP 12,000 - 15,000; Part time

Job summary

The M&S Café in Ellesmere Port is hiring for a hands-on, high-pressure role. Thursday and Sunday shifts include busy periods where staff deliver warm, five-star service and act as brand ambassadors for the store.

You’ll welcome customers, make recommendations, and help ensure the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining food safety standards, keeping customers moving, and supporting colleagues in

Qualifications

• Digital literacy is essential for taking and fulfilling orders quickly.
• Deliver five-star service during peak periods.
• Support colleagues and maintain standards under pressure.

Responsibilities

• Take and fulfil customer orders efficiently.
• Maintain food safety and cleanliness while managing queues.
• Deliver warm, five-star service to every customer.
• Work with pace and adapt to changing demand.
• Collaborate with the team to keep the café running smoothly.

Skills

Digital literacy

Customer service

Teamwork

Adaptability

Job description

Work Pattern: Thursday: 10:15 - 19:00 Sunday: 12:00 - 16:00 Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.