Customer Assistant - Café - Kendal

Marks and Spencer; Kendal; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Kendal is seeking a Café Customer Assistant to join the M&S Café team. This is a hands-on, fast-paced role in-store, delivering warm, five-star service while keeping queues moving.

You’ll use digital tools to take and fulfil orders quickly, maintain impeccable food safety standards, and support colleagues during busy periods. The successful candidate stays calm under pressure and strives for excellence.

Qualifications

• Experience in hospitality or food service is beneficial.
• Able to deliver five-star service under pressure.

Responsibilities

• Recommend great food and drink while keeping the café running smoothly during busy periods.
• Use digital tools to take and fulfil orders quickly, keeping customers moving.
• Maintain impeccable food safety standards and quality at all times.
• Support colleagues and contribute to a high-performance team in a fast-paced environment.

Skills

Digital literacy

Customer service

Job description

Summary

Cafe Customer Assistant

All the details

Working Pattern

Monday 1100-1500
Tuesday 1100-1500
Friday 1100-1500
Saturday 1100-1500

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding.