Customer Assistant - Cafe - Braehead

Marks & Spencer Plc; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Glasgow is hiring for a Café Team Member at our busy M&S Café. This role is perfect for someone who thrives in a fast-paced environment, delivers warm, five-star service, and can think on their feet to keep queues moving.

You'll be a brand ambassador, recommending food and drink, handling digital ordering tools, and upholding top food safety standards. Teamwork, flexibility, and composure under pressure are essential to succeed.

Qualifications

• Experience in fast-paced café or food-service environments.
• Able to use digital ordering tools to take and fulfil orders.
• Committed to food safety standards and cleanliness.
• Strong customer service and communication skills.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Recommend food and drinks and upsell where appropriate.
• Maintain high food safety, cleanliness, and station organisation.
• Work collaboratively with colleagues to meet customer needs during busy periods.

Skills

Customer service

Calm under pressure

Digital literacy

Teamwork

Job description

Work Pattern

Week1
Sunday -12:00-16:00

Tuesday -12:00-16:00

Thursday -12:00-16:00

Saturday -14:00-18:00

Week2
Sunday -14:00-18:00

Tuesday -12:00-16:00

Thursday -12:00-16:00

Saturday -14:00-18:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.