Customer Assistant - Cafe - Lisburn

Marks & Spencer Plc; Lisburn; On-site; GBP 12,398 - 15,153; Full time

Job summary

Marks & Spencer is hiring a Cafe Customer Assistant for our busy Lisburn M&S Café. You’ll be a brand ambassador, delivering warm, five-star service, handling high-speed orders, and keeping the cafe running smoothly.

This role requires digital confidence to use our order tools and to manage queues efficiently while maintaining impeccable food safety standards and teamwork under pressure.

Qualifications

• Customer-focused approach with strong communication.
• Able to work in a fast-paced cafe environment.
• Comfortable handling multiple orders and tasks.
• Good attention to food safety and hygiene.

Responsibilities

• Take and process customer orders accurately and quickly.
• Prepare and serve food and beverages to agreed standards.
• Use digital tools to manage orders and payments.
• Maintain high standards of cleanliness and food safety.
• Support colleagues to ensure smooth cafe operation during busy periods.

Skills

Customer service

Digital literacy

Food safety

Teamwork

Tools

POS system

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Monday 1200-1800
Tuesday 1200-1800
Wednesday 1200-1800
Thursday 1200-1800
Saturday 1200-1800

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?