Customer Assistant - Cafe - Newry The Quays

Marks & Spencer Plc; Newry; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our store café. The role focuses on delivering fast, friendly service while taking orders digitally and maintaining top food safety standards.

You’ll be a brand ambassador, recommending great food and drink and keeping the café smoothly running during busy periods. This hands-on, high-pressure position requires calm under pressure, warmth with customers, and a collaborative spirit.

Qualifications

• Digital literacy to use ordering tools and tablets.
• Strong customer service mindset.
• Ability to work as part of a fast-paced team.
• Willingness to adapt to changing shifts and duties.

Responsabilités

• Take and fulfil orders quickly using café tech.
• Maintain high food safety and cleanliness standards throughout service.
• Deliver five-star service even during peak times.
• Support colleagues to ensure a smooth, high-performance operation.
• Be flexible in role and location within the café as needed.

Connaissances

Digital literacy

Customer service

Teamwork

Flexibility

Description du poste

Cafe Customer Assistant

Working Pattern

Week1

Friday 11:00-15:00
Sat 9:00 - 13:00
Sun13:00 - 17:00

Week2

Wed 11:00 - 15:00
Sat 13:00 - 17:00
Sun 14:00 - 18:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.