Customer Assistant - Cafe - Llanelli Parc Trostre Retail Park

Marks and Spencer; Llanelli; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring for a café team member at our store in Llanelli. The role involves taking and fulfilling orders quickly, serving customers with warmth, and maintaining strict food safety standards.

You’ll act as a brand ambassador, offering food and drink recommendations while keeping the cafe running smoothly during busy periods. The job requires digital confidence, teamwork, and a flexible approach to shifts.

Qualifications

• Being digitally confident is essential.
• You’ll handle orders quickly and accurately while keeping customers moving.
• Strong teamwork helps during peak times.

Responsibilities

• Be a brand ambassador, recommending food and drink your cafe serves.
• Take and fulfil orders using store tools, keeping queues moving.
• Maintain impeccable food safety standards during busy periods.
• Deliver five-star service, even when the pace is high and pressure is on.
• Support colleagues and contribute to a high‑performance culture.
• Show flexibility, moving to where needed with pace.

Skills

Digital literacy

Customer service

Teamwork

Work under pressure

Job description

All the details

Work Pattern

Sunday - 11.30-15.30
Tuesday - 14.00-18.00
Thursday- 14:00 -18.00
Saturday - 14.00 -18.00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.