Christmas - Customer Assistant - Cafe - Parc Llandudno

Marks & Spencer Plc; Llandudno; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer Café is seeking a proactive Cafe Customer Assistant to join our in-store team. You will be responsible for taking orders, serving customers, and delivering high-quality food and beverages with speed and friendliness.

This hands-on role requires staying calm under pressure, using our ordering tools efficiently, and maintaining impeccable standards of food safety and customer care during peak periods.

Qualifications

• Hands-on role in a fast-paced cafe environment.
• Must be able to handle high-pressure moments with calm and professionalism.
• Ability to use cafe tools to take and fulfil orders quickly and accurately.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Deliver five-star service while maintaining food safety standards.
• Keep the cafe running smoothly during peak times and busiest periods.
• Support team to meet customer needs and adapt to changing shift demands.

Skills

Digital literacy

Customer service

Stamina under pressure

Tools

POS system

Job description

Cafe Customer Assistant

wk1 Sun: 09:00-15:30 wed10:30-17:00 fri10:30-17:00 sat10:30-17:00
wk2 Mon10:30-17:00 tue10:30-17:00 thu10:30-17:00 sat09:00-15:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?