Customer Assistant - Cafe - Cheshunt

Marks & Spencer Plc; Cheshunt; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a Café Team Member to join our busy M&S Café in-store. You will act as a brand ambassador, delight customers with food and drink recommendations, and ensure smooth café operation during peak times.

You’ll work in a fast-paced environment, using our tools to take and fulfil orders quickly, while upholding top food safety standards and providing five-star service. Teamwork and flexibility are essential for success.

Qualifications

• Being digitally confident is essential.
• Efficiency and effectiveness are key aspects of your role.
• You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Responsibilities

• Be a brand ambassador in the M&S Café, recommending great food and drink while ensuring smooth café operation.
• Use our tools to take and fulfil orders quickly, keeping queues moving and customers satisfied.
• Maintain impeccable food safety standards and manage orders with pace during busy periods.
• Support colleagues and contribute to a high-performance team culture, even under pressure.

Job description

Work Pattern

Sunday 12:00-16:00
Tuesday 14.00-18.00
Thursday 14.00-18.00
Friday 14.00-18.00
Saturday 14.00-18.00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.