Christmas – Customer Assistant - Cafe - Parc Llandudno

Marks & Spencer Plc; Llandudno; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom invites you to join the M&S Café team. This hands-on, high-pressure role rewards those who can stay calm and deliver warm, five-star service while managing busy customer queues.

You’ll be a brand ambassador, taking orders quickly with digital tools, and ensuring food safety and efficient operation during peak periods. Flexibility and teamwork are essential in this fast-paced retail cafe environment.

Qualifications

• Being digitally confident is essential to use ordering tools.
• Maintain impeccable food safety standards.
• Deliver warm, five-star service to customers.
• Support colleagues and adapt to pace.

Responsibilities

• Take and fulfil customer orders quickly using store tools.
• Ensure food safety and hygiene during all service moments.
• Provide five-star service even during peak periods.
• Collaborate with team to keep café running smoothly and efficiently.

Skills

Digital tools

Food safety

Customer service

Pace under pressure

Teamwork

Job description

Week 1

Sun: 10:00-16:00

Tue: 11:00-17:30

Fri: 10:30-17:00

Sat: 10:30-17:00

Week 2:

Tue: 11:00-17:30

Wed: 11:00-17:30

Thu: 10:45-17:15

Sat: 10:30-17:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.