Christmas - Customer Assistant - Cafe - Metro Centre

Marks and Spencer; North East; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is recruiting for a Cafe Customer Assistant in our store café. This hands-on, high-pressure role requires calmness under pressure while delivering warm, five-star service and great food and drink recommendations.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintain food safety standards, and support colleagues to meet customer needs—especially during busy periods.

Qualifications

• Digital tools for taking and fulfilling orders.
• Customer service excellence and brand representation.
• Ability to work as part of a fast-paced café team.
• Attention to food safety standards and cleanliness.

Responsibilities

• Take and fulfil orders quickly using our digital tools.
• Provide warm, five‑star service and recommendations.
• Keep the café operating smoothly during peak times.
• Respect food safety protocols and manage queues effectively.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Food safety awareness

Job description

Cafe Customer Assistant

All the details

Sunday 11:00 - 15:00

Thursday 11:00 - 15:00

Saturday 11:00 - 15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.