Customer Assistant - Cafe - Brotherhood Peterborough

Marks and Spencer; Peterborough; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer Café in Peterborough is seeking a Cafe Customer Assistant to join the heart of our store and deliver warm, five-star service during busy periods. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even at peak times.

The role is hands-on, fast-paced, and requires staying calm under pressure with a focus on customer satisfaction.

Responsibilities

• Be digitally confident; use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Be fast and relentlessly focused on delivering quality under pressure while delivering five-star service.
• Support colleagues and contribute to a high-performance culture that meets customer needs—no matter how hectic it gets.
• Adapt quickly, working where needed with pace.

Job description

Summary

Cafe Customer Assistant

All the details

Working Pattern

Saturday 10:00-14:00
Sunday 11:00-15:00
Monday 10:00-14:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?