Customer Assistant- Cafe - Kew

MARKS&SPENCER; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in London is seeking a Café Team Member to join the M&S Café, a fast-paced frontline role. You’ll greet customers, take orders, prepare food & drinks, and work with speed while keeping calm under pressure.

The role rewards energy, teamwork, and a commitment to five-star service, with a focus on food safety and delivering high-quality customer experiences during peak periods.

Qualifications

• Must be digitally confident to use point-of-sale tools.
• Able to work under pressure during busy periods and meet customer needs.
• Strong teamwork and commitment to friendly, five-star service.

Responsibilities

• Take and fulfil customer orders quickly at the café counter.
• Maintain impeccable food safety and cleanliness standards.
• Assist with beverage and food preparation and provide warm, knowledgeable service.
• Collaborate with colleagues to keep café running smoothly during peak times.

Skills

Digital confidence

Teamwork

Customer service

Calm under pressure

Food safety awareness

Job description

Work Pattern

Saturday 10:00 AM - 18:00 PM

Sunday 09:30 AM - 17:30 PM

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?