Customer Assistant - Cafe

Marks and Spencer plc (UK); Truro; On-site; GBP 20,000 - 22,000; Full time

Job summary

Marks & Spencer operates a busy M&S Café where team members deliver warm, five-star service to customers in a fast-paced environment. You will recommend food and drink, act as a brand ambassador, and help keep the café running smoothly even during peak periods.

Digital confidence is essential as you will use ordering tools to fulfil requests quickly while maintaining high standards of food safety and customer care.

Qualifications

• Experience delivering high-quality customer service.
• Knowledge of food safety standards and hygiene.
• Comfort with using digital ordering tools.

Responsibilities

• Provide warm, five-star service during busy periods.
• Recommend food and drink items and upsell where appropriate.
• Keep the café running smoothly and efficiently at peak times.
• Maintain impeccable food safety and cleanliness standards.
• Support colleagues and adapt quickly to changing needs.

Skills

Customer service

Food safety

Digital literacy

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.