Customer Assistant - Cafe

Marks and Spencer plc (UK); Yeovil; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a passionate Café Team Member for the M&S Café inside our store. This hands-on, high-pressure role requires delivering warm, five-star service while recommending great food and drinks.

You will be digitally confident, using our tools to take and fulfil orders quickly, maintain food safety standards, stay calm under pressure, work with pace, and support colleagues to meet customer needs.

Responsibilities

• Take and fulfil orders quickly using our digital tools.
• Maintain impeccable food safety standards while handling orders.
• Provide five-star service and recommend food and drinks.
• Support the café team and contribute to a high-performance culture.
• Be flexible and adapt to where needed with pace.

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.