Customer Assistant - Café - Kendal

Marks & Spencer; Kendal; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Café within our store is seeking energetic team members to serve hot drinks and fresh items with warmth and speed.

This hands-on role combines hospitality with pace, using digital tools to take and fulfil orders, while upholding top food safety standards.

If you thrive under pressure and enjoy delivering five-star service in a busy setting, join our team and contribute to a high-performance culture.

Qualifications

• Experience in fast-paced food service.
• Ability to deliver five-star service under pressure.
• Comfort using digital tools to take and fulfil orders.
• Team player with flexible shifts.

Responsibilities

• Serve customers with warmth and efficiency in a busy café.
• Prepare and serve drinks and light food items to standard.
• Operate the till and digital ordering tools accurately.
• Maintain food safety and store hygiene to required standards.
• Support colleagues and adapt to changing customer needs during peak times.

Skills

Customer service

Calm under pressure

Communication

Tools

POS system

Job description

Working Pattern

Monday 1100-1500
Tuesday 1100-1500
Friday 1100-1500
Saturday 1100-1500

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.