Customer Assistant - Café - Horsham

Marks and Spencer; Horsham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Horsham is seeking a Cafe Customer Assistant to join our busy M&S Café. You’ll be part of the heart of the store, delivering warm service while handling orders and maintaining speed.

This role is hands-on, fast-paced and requires a calm, friendly attitude, digital confidence to use our ordering tools, and a commitment to food safety and teamwork.

Responsibilities

• Brand ambassador, recommending great food and drinks while ensuring café runs smoothly.
• Use digital tools to take and fulfil orders quickly, keeping customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver fast, five-star service even during peak times.
• Support colleagues and contribute to a high-performance team.
• Flexible and adaptable to work where needed with pace.

Job description

Summary

Cafe Customer Assistant

All the details

Working Pattern

• Wednesday 10:00 - 14:00
• Thursday 10:00 - 14:00
• Friday 10:00 - 14:00
• Saturday 10:00 - 14:00

• Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
• You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.
• It's intense but, for the right person, incredibly rewarding.

Are you ready for it?