Customer Assistant - Cafe - Newtonbreda

Marks and Spencer; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Belfast city store invites you to join the M&S Café as a Cafe Customer Assistant. You’ll help customers with food and drink, take orders, and keep the café running smoothly during peak times.

This fast-paced, high‑pressure role rewards quick thinking, service excellence, and teamwork. You’ll be digitally confident, using store tools to process orders promptly while maintaining top food safety standards.

Qualifications

• Brand ambassador who makes great food and drink recommendations and keeps the café operating smoothly during busy periods.
• Digitally confident and able to use store tools to take and fulfil orders quickly, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Teamwork matters, supporting colleagues to meet customer needs in a high‑performance culture.

Responsibilities

• Greet customers and take orders at the café desk.
• Make food and drink recommendations and prepare items to a high standard.
• Operate the café at pace, processing orders accurately and efficiently.
• Maintain cleanliness and food safety standards throughout shifts.

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Sunday 12:15 - 18:30
Saturday 12:15 - 18:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and