Customer Assistant - Café - Widnes

Marks and Spencer; Widnes; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Widnes is seeking a dynamic café team member to join the M&S Café, the heart of the store. This hands-on, high-pressure role requires staying calm under pressure and delivering warm, five‑star service while guiding customers on food and drink choices and keeping the café running smoothly during the busiest periods.

You’ll be a brand ambassador, comfortable using digital tools to take and fulfil orders quickly, while maintaining strict food safety standards and supporting

Qualifications

• Digital tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Deliver five-star service under pressure.

Responsibilities

• Make great food and drink recommendations while ensuring the café operates smoothly, even during peak periods.
• Be a brand ambassador for M&S Café.
• Take and fulfil orders quickly using digital tools.
• Support colleagues and contribute to a high‑performance culture.
• Be flexible and adapt to different shifts and busy periods.

Skills

Digital confidence

Food safety

Customer service

Teamwork

Adaptability

Job description

All the details

Week 1
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-18:00

Week 2
Monday: 10:00-18:00
Tuesday: 10:00-18:00
Saturday: 10:00-18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You'll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?