Customer Assistant - Cafe - Hempstead Valley

Marks and Spencer; Gillingham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the UK is seeking a hands-on café team member for the M&S Café. This fast-paced role demands the ability to handle busy periods, deliver warm, five-star service, and act as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use our tools to take and fulfil orders quickly, stay digitally confident, and maintain impeccable food safety standards. Teamwork and flexibility are essential in a high-performance store environment.

Qualifications

• Customer-facing role in a fast-paced environment.
• Ability to stay calm and deliver five-star service under pressure.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Ensure café operates smoothly even during busy periods.
• Deliver warm, five-star service and act as a brand ambassador.
• Maintain impeccable food safety standards and manage queues.
• Support colleagues and adapt to pace with flexibility.

Skills

Customer service

Calm under pressure

Digital proficiency

Teamwork

Multitasking

Tools

POS system

Job description

Friday 1200-1800 Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

All the details

Work Pattern

• Sunday 1000 -1500
• Wednesday 1100-1600
• Thursday 0800-1300
• Friday 1200-1800

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service. Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it?