Customer Assistant - Café - Hayle West Cornwall

Marks & Spencer Plc; Hayle, Ferring; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Café in Hayle is looking for an energetic customer-focused team member to join the store's heart. You’ll work on Week 1 and Week 2 shifts, delivering warm, five-star service while preparing food and drinks in a fast-paced environment.

The role requires digital confidence to process orders quickly, maintain food safety standards, support colleagues, and adapt to busy periods with pace and professionalism. You’ll be part of a collaborative team in a customer-centric store.

Qualifications

• No prior food service experience required; full training provided.
• Good communication and a positive, friendly attitude.

Responsibilities

• Be digitally confident to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders.
• Deliver five-star service and friendly assistance to customers.
• Support colleagues and contribute to a high-performance team.
• Adapt quickly, working where needed with pace.

Job description

Working Pattern

Week 1

Sunday 08:00 - 17:00
Monday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

Week 2

Monday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30
Saturday 08:30 - 17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?